Insurance Investigators

Brisbane | Sunshine Coast | Gold Coast

AOSG has an established team of agents Australia wide and throughout every region around the world ready to assist you with your insurance investigations. Wherever your investigations take you, we are there!


AOSG is a registered member of the World Association of Detectives (WAD) and we have spent years developing and vetting our international insurance investigator network. AOSG specialises in international travel insurance fraud investigations and is a proven performer consistently delivering first rate investigation results for our Australian insurance clients.

Licensing and Insurance

  • ​​AOSG only engages investigators who hold appropriate security and investigations licences in compliance with their state, territory and country laws

  • AOSG maintains annual coverage in Public Liability, Professional Indemnity and WorkCover insurances


  • AOSG is a corporate member of NSAA (National Security Association of Australia (QLD) Incorporated) certificate number C7917.  Membership of this association ensures a high standard of practice and compliance within the investigation and security industry

Privacy Compliance

  • Our national and international investigators are bound by strict contract arrangements and privacy deeds

  • ​​AOSG is listed on the Opt-in register for the Australian Privacy Principle’s within the Office of the Australian Information Commissioner’s website:  ​ 

Why choose us for your insurance investigations?

At AOSG, our vision is to continue providing high quality services for investigations, security and risk management solutions, whilst maintaining the highest standard of professionalism and ethical practices at all times.  We provide accurate and timely investigation results, so our clients can be confident they are making accurate and informed decisions.

  • ​​We tailor our investigation and surveillance solutions to work within our client’s claims processing models to minimise the duplication of various tasks.

  • We comply with the general insurance code of practice and work within the structure of our client’s own organisational code of practice because we are acting as ambassadors for our clients when dealing directly with their customers.

  • ​​Various insurance companies process claims in different ways because their policies are not all the same. We recognise this, which is why we tailor our investigation and surveillance solutions to focus on what is important and relevant to each of our clients individually. Our clients can be confident our investigations will assist them to make more accurate determinations on their customer’s claims.

  • We offer time and cost-efficient investigations by being flexible and provide investigation outcomes in a format that will allow easy and timely handling of such information by claims officers.

  • ​​We maintain compliance with updates to investigation related legislation, regulations and codes of practices.


​​Because we operate internationally, we can also conduct interviews and investigations outside normal business hours which may be a limiting factor with other service providers. The benefits to this are:​

  • It encourages the level of an insured’s cooperation, by fitting around their schedules of work, study and other responsibilities.  ​

  • By being available outside of normal business hours, we can potentially process the claims investigations faster​​.

  • it allows suitable accessibility and equal opportunity for insured’s who may be overseas and unable to attend interviews (by phone) at reasonable hours, due to time zone differences.

Service Delivery

  • Factual investigations and desktop investigations​

  • National and international surveillance

  • Face to Face, telephone and online interviews

  • National and international document validation

  • Major loss and accident claim investigations

  • Claims loss adjusting


“I have engaged the services of AOSG for insurance investigations since January 2017. I have been consistently impressed with their work and the successful outcomes that AOSG have provided us. They provide a thorough and extremely diligent investigation while providing great customer service. When utilising AOSG, I am confident they will address every aspect and avenue of enquiry when investigating our cases. I have no hesitation in recommending their services to anyone”    

B.B ~Travel Insurance, Brisbane

“Since Veriton Asia Ltd first partnered with AOSG three years ago, we have collaborated on world-wide insurance investigations as well as matrimonial and corporate surveillance in Australia. AOSG have always met, and often exceeded, our investigatory requirements. AOSG is professional in all aspects of its work including well-presented findings. With AOSG, we can assure top-quality, international investigations to our clients in Australia as well as SE Asia”

C.W, Director, Veriton Asia Hong Kong

"I can’t speak highly enough of the work of the team at AOSG. Timely, professional and discrete. One of the best going around!"

T.S ~ Legal, Sunshine Coast

“AOSG are a truly professional investigation and security company. We at GREVESGROUP® have been working with AOSG for many years and the experience has been one of complete satisfaction. The response time is extremely prompt and their business solutions manager Michelle is thoroughly knowledgeable about her profession. We look forward to strengthening the relationship between our two organizations and highly recommend the use of their services”

R.S, Admin Director,  India, UAE, Hong Kong

"We have worked with Alternative Options Security Group (AOSG) over many years and have complete confidence in recommending them. We have always found AOSG to be highly trained, discreet and professional.  Requests are dealt with promptly and investigations carried out efficiently, and with complete satisfaction"

M.P MIPI, DPM Facts Ltd, United Kingdom